# Sales Copilot Objection Playbook

## Usage rules for the assistant

Use this playbook only with the account notes and the approved retail offer file uploaded by the user. Do not add statistics, commercial terms or legal commitments that are not present in the uploaded files.

When the source is incomplete, say what is missing and ask the sales manager to verify it.

## Common objections

### "Who pays for maintenance and breakdowns?"

Approved answer:
DRIVECO handles maintenance, breakdown response and driver support. The partner does not carry the operational burden for charging infrastructure.

Human check:
Confirm whether the current contract draft uses the standard DRIVECO maintenance clause or a negotiated variation.

### "What if usage is low in the first 12 months?"

Approved answer:
The retail partner can discuss a revenue share model or a guaranteed minimum rent model. Use the account notes to understand which model is most relevant.

Human check:
Confirm the guaranteed minimum rent amount and whether it has been approved for this partner.

### "Is the partner liable if a charger malfunctions?"

Approved answer:
The approved offer states that DRIVECO carries technical and civil liability for charging infrastructure and maintains civil liability insurance.

Human check:
Legal must validate liability wording before sending a formal contract answer.

### "Is a 10-year contract too long?"

Approved answer:
The standard contract duration is 10 years with an optional 5-year renewal. A break clause can be available from year 7 upon 12-month notice, subject to commercial agreement.

Human check:
Confirm whether a year-7 break clause has been approved for this partner.

## Recommended meeting brief structure

1. Partner profile and current status
2. Committee deadline and decision path
3. Partner motivations
4. Current objections
5. DRIVECO answers with source references
6. Missing information
7. Recommended next actions