# Ticket Queue — May 2026
*→ Copy into Notion, page "Ticket Queue — May 2026" (Support folder)*

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| Ticket ID | Date | Driver message | Channel |
|-----------|------|---------------|---------|
| TKT-0881 | May 19 | "I was charged twice for my charging session on May 17 at Carrefour Massy. Amount: 2 x EUR 14.20. I want a refund." | App |
| TKT-0882 | May 19 | "The charger at Leclerc Angoulême (ID B-2047) has displayed 'Out of order' for 3 days. It is the only fast charger nearby." | App |
| TKT-0883 | May 20 | "How do I activate Autocharge? I saw the ad but cannot find the option in the app." | Web chat |
| TKT-0884 | May 20 | "My session lasted 45 minutes but I was charged for 2 hours. I have photos of the charger screen." | Email |
| TKT-0885 | May 20 | "I have been a DRIVECO+ subscriber for 6 months. This month I was charged at the normal rate instead of the subscriber rate. Difference: EUR 8.40." | App |
| TKT-0886 | May 20 | "The charger at Géant Casino Rouen (ID B-1923) refused my bank card 3 times. My card works everywhere else." | App |
| TKT-0887 | May 21 | "I charged for 1h30 but my car (Tesla Model 3) only gained 18% charge. Is that normal?" | Web chat |
| TKT-0888 | May 21 | "I am stuck in the parking lot — the barrier did not open after my charging session. I am still here, waiting for 20 minutes." | Phone |
| TKT-0889 | May 21 | "Your app crashed in the middle of my session. I was charged but the charger stopped after 10 minutes." | App |
| TKT-0890 | May 21 | "I want to know whether DRIVECO plans to install chargers at Nantes Atlantis. I live nearby and there is nothing in my area." | Email |